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FAQ's

  • How long have you been in business?
    We have been in business since 1970.

  • What is your return policy?
    We have a 7 day refund return policy. Returned item must be our part and in original, un-tampered condition. A 20% restocking fee may be applied for handling on special orders or items shipped in.

  • What is your warranty?
    We have a standard 30 day warranty. Item can be returned for refund or replacement (if available). We also offer extended warranties which can be purchased in addition. We do not refund on computers, but we will replace if thought to be defective.
  • Where do your cars come from?
    We primarily obtain our vehicles thru insurance salvage auctions. We prefer this method because we can strive to buy the cleaniest and lowest mileage vehicles. We also buy from Garages, body shops and individuals.

  • Can I get any part for my car, no matter how small?
    The truthful answer is "No." We just can't send someone out looking for a wing nut or a chrome strip or a weather strip. The cost of labor just doesn't allow that. We would rather be truthful with you when you ask for something that falls into that category, rather than saying we don't have it.

  • Do you have a minimum price?
    Yes, we have a $35 minimum price.

  • Do you deliver?
    We deliver to commercial address’ in a 50 mile radius of Toledo, Ohio.

  • If you have the part I need but my car is at a repair shop, how do I get it there?
    We will deliver free of charge to any shop in our delivery area. As long as you have cleared it with the shop, and the part has been paid for. Usually customers ask us to do this for larger, heavier items, such as motors and transmissions. Chances are your shop is already one of our customers, and we are more than happy to assist them to get your vehicle repaired.

  • Do you ship parts?
    Yes, we ship to anywhere in the continental U.S. We use Fed Ex and various freight carriers for larger items. We do not ship internationally.

  • Can I pull my own parts?
    Sorry, no. In order to ensure safety and quality control. We do not allow anyone in our yard unless escorted by a employee.

  • Why do you charge "core charges" on some items? What is a "core charge"?
    A core charge is really just a deposit. Mechanical parts (not body parts) have value to rebuilders who transform an old defective part into a useable part. To ensure that we get your old part back in exchange we charge a "core charge," or deposit, until you can return it. There are numerous benefits to doing this. First, when we sell the core to a rebuilder, it helps us to sell you the part at a lesser price. Secondly, by returning your old part to us, we get it back into the "recycling stream" where it will do some good, either as a rebuilt part, or as scrap. This helps to conserve natural resources, including the energy required to create a part from scratch, from the mining of the raw materials to the machining and manufacturing of the part. Additionally, when you turn in your old part to a certified recycler, you know that it will be handled in an environmentally responsible manner. Leaking fluids, grease and other potentially harmful materials will be contained. Better than tossing it into the garbage where it will eventually end up in a landfill.

  • How do I verify the year of my vehicle or the engine size?
    Use a VIN decoder. Every car has a VIN, or "vehicle identification number." This is the 17-digit number that appears on a stamped steel tag that is visible through your windshield on the driver's side. It is surprising how many people, and even repair shops, get the year or engine size wrong, causing them to order the wrong part. The easiest thing to do is to give the VIN number to one of our sales people and have them decode it for you.

  • Can I buy body parts in the same color as my car?
    Sometimes we can accommodate you, especially if we are well stocked on certain model cars and we have many choices. However, we cannot guarantee an exact match, because of fading and year differences. Also, we will not attempt to locate parts by color.

  • What forms of payment do you accept?
    We accept cash, credit cards, company checks and Paypal.

  • What if I need to return a part, but I have lost my receipt?
    We prefer of course that you keep your receipt. However, as long as we can read our stock number on the part we sold you, we can recreate your invoice. We will make the effort, and usually we can find it, however, if we cannot verify the purchase we cannot refund.
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